Terms and Policy

Warranty

Lugabug is hand-built, made from high quality materials. We expect it to last and we back it with a Limited Five Year Warranty, with the following exceptions: 

Warranty applies to products “in their intended use” only. 

The decision to repair or replace products under warranty lies solely with At the Helm LLC.

This warranty does not cover damage caused by normal wear and tear or any use for which the product was not designed. If Improper care or modification by the user is shown, this warranty is void.

Should we determine a product is covered under this warranty, we will repair it or replace it at our option. Return shipping charges to the consumer for repaired or replaced products are covered. We will notify you of estimated cost of repairs not covered under warranty.  

To obtain warranty service, return the product postpaid with a letter explaining the problem. We recommend using a traceable method of shipment. Please include your name, delivery (physical) address (NO P.O. Boxes) and phone number to assure proper return of the repaired or replaced product.

Return the product to: 

At the Helm
Attn: Returns & Repairs
7055 7th Ave NW
Seattle, WA 98117 

We recommend shipping via a traceable method. If you prefer the U.S. Postal Service, we suggest insuring the package. 

Please allow 4 – 6 weeks following receipt of the item for your product to be returned to you. 

If you have any questions, please email us at: info@lugabug.com